Returns & Exchanges

RETURNS

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Our policy is to reject any return that we deem as used (yes, this includes you wearing it to a festival and shipping it back to us).

  • Items that are deemed as used will be shipped back to you at your expense.
  • To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted. This may include but is not limited to: any item not in its original condition, and items that are damaged or missing parts for reasons not due to our error.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within thirty days.

Note: Our return policy lasts 14 days. If 14 days have gone by since the delivery date, unfortunately we can’t offer you a refund or exchange. Custom designed items are not eligible for exchange or refund.

 

 REFUNDS

Late or missing refunds:

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at info@luminouslounge.com.

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